Organizational Communication and Culture Case Study

organisational Communication and Culture - Case Study ExampleThis paper will analyze the fictional character fill by defining the talk problems faced by Cassie Donners while operative on the Cruise, providing a possible solution to the problems and recommending the most effective one.Cassie and other female staff on the journey ship were harassed, they were not defined exactly what they were supposed to get paid for. Furthermore, there were closed communication channels on the cruise ship and employees cannot voice against any of the work-related issues. The failures in communication within the case stem from the fact that there is a destructive work culture within the organization. Moreover, issues like how employees concord to continue and control their emotions, and where emotion labor and emotion management is extremely important. For instance, Cassie had to participate in various games that were sexually blatant even though she hated the games, and thus had to control her emotions and not behave her disgust.2. The cross-cultural interaction on the Cruise Ship The employees may not have realized that whatsoever interaction is primarily culture based and not discriminatory or derogatory in nature. For example, when Italian men passed sexual innuendo based comments to Cassie, she was offended, whereas, this is primarily a cultural element pertaining to Italy (Krauss and Deutsch Nannette).3. The abusive working environment is another reason that might have caused the communication problem. For example, Tim, the cruise director, was yelling and shouting at Cassie for her unexpected work performance at the Balloon game.4. In addition, the company set play a critical role in the way it treats its employees. In this case, the companys set are customer satisfaction through maximum benefits provided to them. As a result, the female employees had to undergo unstipulate tasks which included sexual harassment. The company is least concerned about its employee s emotions and feelings as it can develop its desired femaleemployees in abundance. Furthermore, the female employees on the cruise ship work without any specified job descriptions but they managed their emotions to ensure that they do not hurt the norms of the organization to eventually be ended from the job.